Privacy Policy

Draft for legal review. This document is a working draft and is not yet in effect. It must be reviewed by a qualified attorney before ServeMobile launches.

Operator: Serve Aurora, a community initiative of NIEVES Ministries, 2821 S Parker Road, Suite 185, Aurora, CO 80014. Contact: alexander@serveaurora.org.

What we collect

Account: email, display name, optional handle and picture.
Emergency (E911) address for phone lines, shared with our provider Twilio and emergency services only.
Call history (who, when, duration) and conversation membership.
Billing records from Stripe (plan, amounts, status). We do not store card numbers.

Message content

Message content is stored by Twilio Conversations to deliver and show your messages. ServeMobile staff do not read messages except when investigating a report you or another participant submits, or when required by law.

Service providers

Supabase (database and sign-in), Twilio (messaging, calling, phone numbers, E911), Stripe (payments), Netlify (hosting).

Your choices

Control who can find, message, and call you. Download your data or delete your account at any time in Profile.

Retention

Call history is kept up to 2 years. Deleted accounts are removed from our database; providers keep records as their policies and the law require.